1. Is my order successful?
You will receive an Order Confirmation Email shortly after placing an order successfully. If you do not receive this email, please contact us at firstname.lastname@example.org.
2. When will my order be shipped?
You order will be shipped as soon as possible, normally we need 3-5 working days to dispatch your goods after your order confirmation, subject to the availability of goods and quality checks.
3. How can I track my order?
Soon after your order is dispatched, we will send you a Shipment Confirmation Email with the information of the courier used and the tracking number of your order in it. If you do not receive this email after 7 working days of your order confirmation, you may send us an email at email@example.com, and we will be more happy to update you the status.
4. Do I have to pay taxes and duties?
Import tax and duties may be applicable, depending on the destination country. You are responsible for all import tax and duties if applicable. The courier or your local post office will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.
5. Can I exchange after receiving the product?
If you received a defective or incorrect item, we will be happy to replace your product at no cost. Please contact us at firstname.lastname@example.org within 7 days of receipt, stating the problem and attach relevant photos if possible. Items shipped without our consent may be refused upon delivery.
6. Do you ship to my country?
Yes, we ship globally from Hong Kong. Please check with local authorities on possible import implications. For more information about shipment details, please visit delivery information in our website.